Skills Development:

Sup­ply chain man­age­ment

Gain prac­ti­cal know‐how of the process, ele­ments and the advanced prin­ci­ples of Sup­ply Chain Man­age­ment (SCM) with the Advanced Pro­gramme in Sup­ply Chain Man­age­ment for Senior Prac­ti­tion­ers. The pro­gramme will not only enable you to ulti­mate­ly par­tic­i­pate with­in an inte­grat­ed


Strate­gic Info Sys­tem man­age­ment

This train­ing course is espe­cial­ly designed to offer trainees an appre­ci­a­tion and prac­ti­cal
knowl­edge in IT strate­gic analy­sis and cor­po­rate plan­ning by using the var­i­ous strate­gic
meth­ods. You will learn to iden­ti­fy, ana­lyze, pro­pose alter­na­tive solu­tions and make deci­sions
about IT busi­ness strat­e­gy. Spe­cial care is giv­en to match­ing orga­ni­za­tion­al resources to the
exter­nal envi­ron­ment to empow­er it to achieve an IT strate­gic com­pet­i­tive advan­tage.

Acqui­si­tion man­age­ment course

This course is meant to equip the par­tic­i­pants to:
 Deliv­er and Man­age a Depart­men­tal Effort
 Direct the Devel­op­ment of Con­cepts, Require­ments and 
Doc­u­ments Relat­ed to the Pro­gram
 Man­age the Prepa­ra­tion of a Pro­grams Man­age­ment Strat­e­gy


Total quality management

Total qual­i­ty man­age­ment (TQM) is a phi­los­o­phy, method­ol­o­gy and sys­tem of tools aimed to cre­ate and main­tain mech­a­nism of organization’s con­tin­u­ous improve­ment. It involves all depart­ments and
employ­ees into improve­ment of process­es and prod­ucts. It helps to reduce costs and to meet and
exceed needs and expec­ta­tions of cus­tomers and oth­er stake­hold­ers of an orga­ni­za­tion. 

Advanced risk  management

The pur­pose of this Advanced Course in Risk Man­age­ment is to give stu­dents an advanced
under­stand­ing, knowl­edge and com­pe­ten­cies nec­es­sary to apply the prin­ci­ples of risk man­age­ment
in an organ­i­sa­tion. The pro­gramme is intend­ed to empow­er learn­ers to acquire knowl­edge, skills,


Advanced customer care

This high­ly inter­ac­tive and enjoy­able pro­gramme exam­ines in depth
how to build last­ing rap­port with your cus­tomers, uncov­er­ing their needs to build world class
cus­tomer ser­vice in any medi­um that will:
 Show your cus­tomers how impor­tant you believe they are
 Ensure cus­tomers will enjoy deal­ing with you and will do more busi­ness
 Ensure cus­tomer reten­tion vs recruit­ing new ones at high­er cost


Forecasting budget

To under­stand the prin­ci­ples of finan­cial man­age­ment for donor/grant fund­ed projects.
To under­stand how finan­cial man­age­ment and bud­get­ing are inter­re­lat­ed.
To grasp the core under­stand­ing of how bud­gets are com­piled and mon­i­tored.
To be able to present a well defined report­ing sys­tem as a com­pli­ance mea­sure.


Advanced executive secretarial

This course is suit­able for admin­is­tra­tive pro­fes­sion­als in all indus­tries who lend sec­re­tar­i­al sup­port or man­age an office envi­ron­ment, or work as a per­son­al assis­tant with­in the organ­i­sa­tion.

Advanced electronic document management

This course is intend­ed for peo­ple who have an under­stand­ing of the basics of doc­u­ment and
records man­age­ment and who wish to gain a deep­er under­stand­ing of some of the tech­niques and
steps involved in design­ing, imple­ment­ing and run­ning a doc­u­ment and records man­age­ment

Tender and contract management

Ten­der­ing for con­tracts is big busi­ness. It requires spe­cial­ist skills to com­pile, sub­mit and present
com­pli­ant and respon­sive bids. In addi­tion, South African ten­der­ing rules are chang­ing and evolv­ing to com­ply with nec­es­sary laws and con­tracts are award­ed based on an organisation’s B-BBEE and legal com­pli­ance. This course will ensure, amongst oth­er things that you gain deep under­stand­ing of how ten­ders are scored, eval­u­at­ed, adju­di­cat­ed and award­ed.

Occupational health and Safety — OHS

This course edu­cates and refresh­es del­e­gates on the present sta­tus of the OHS Act and its imple­men­ta­tion at the work place. The pro­gram focus­es on the tech­ni­cal and reg­u­la­to­ry aspects of Occu­pa­tion­al Health and Safe­ty (OHS) as well dri­ving cul­tur­al change with­in indus­try and organ­i­sa­tions.

Office Management Course

This course is suit­able for office admin­is­tra­tors, admin clerks or office man­agers, event coor­di­na­tors, cus­tomer ser­vice man­agers, mar­ket­ing assis­tants, PA’s and sec­re­taries. Organ­i­sa­tions require good admin­is­tra­tive and man­age­ment sys­tems to increase effi­cien­cy,


Strategic fleet management

Fleet man­age­ment in the pub­lic sec­tor is often frus­trat­ing and a source of con­flict
between the fleet man­ag­er and the users of fleet vehi­cles and equip­ment. Poor
com­mu­ni­ca­tion is iden­ti­fied as the most com­mon cause but in real­i­ty it is the lack of a
plan for the fleet man­age­ment sec­tion. Using a struc­tured approach, learn how to
describe the sit­u­a­tion, iden­ti­fy the objec­tive, choose a strat­e­gy and devel­op tac­tics in
each of the major man­age­ment func­tions to build a high per­for­mance ser­vice orga­ni­za­tion

Municipal supply chain management

SCM is fair­ly new as a con­cept with­in Gov­ern­ment, and quite com­plex in nature. The ‘fun­da­men­tals’ are in place, in terms of leg­is­la­tion, reg­u­la­tion and guide­lines. How­ev­er, because this con­cept is rel­a­tive­ly new in the South African con­text, lit­tle or no infor­ma­tion exists to say whether its objec­tives have, or have not, been effec­tive­ly achieved. The course there­fore attempts to ensure that expe­ri­ence gained in the imple­men­ta­tion of sup­ply chain man­age­ment in a local gov­ern­ment envi­ron­ment could assist oth­ers in bet­ter under­stand­ing the con­cept, its prin­ci­ples and some of the imple­men­ta­tion hur­dles expe­ri­enced thus far.

Municipal financial management

The MFMP is designed around require­ments of the com­pe­ten­cy reg­u­la­tions as stip­u­lat­ed in the
Gov­ern­ment Gazette. A learn­ing pro­gramme approach has been adopt­ed in the devel­op­ment and
design of the MFMP in order to ensure that par­tic­i­pants are able to learn and apply skills acquired and to accu­mu­late cred­its towards full cer­ti­fi­ca­tion for the qual­i­fi­ca­tion.

Integrated development planning for local municipalities

Local munic­i­pal­i­ties in South Africa have to use “inte­grat­ed devel­op­ment plan­ning” as a method to plan future devel­op­ment in their areas.

Forecasting budgeting financial statement analysis in the public

As finan­cial resources of projects becomes con­strained as a result of mul­ti­ple demands by
the var­i­ous project objec­tives, the need for crit­i­cal bud­get prepa­ra­tions and com­pi­la­tion has
become very impor­tant. Bud­gets are pre­pared for many dif­fer­ent pur­pos­es and the peri­od
of future fore­cast­ing varies, but most projects bud­get are pre­pared annu­al­ly with the input
from the var­i­ous project activ­i­ty areas to esti­mate their pro­posed expen­di­ture for the
peri­od and for the appro­pri­ate sub­ven­tion and allo­ca­tion of funds ear­marked for the

Customer service excellence

This cus­tomer ser­vice course will pro­vide prac­ti­cal tech­niques for improv­ing how to deal with cus­tomers in a broad range of chal­leng­ing sit­u­a­tions.

Advanced public procurement, fraud and contract management

The trans­ac­tions car­ried out by the gov­ern­ment of a coun­try with the indi­vid­u­als or
indus­tri­al, com­mer­cial or busi­ness orga­ni­za­tions, domes­tic or inter­na­tion­al, for the
pur­pos­es of sale, pur­chase, con­struc­tion, acqui­si­tion of ser­vice, dis­pos­al of obso­lete
goods, etc., are called pub­lic con­tracts. 

Audio visual archiving

This course edu­cates on the meth­ods of col­lect­ing, orga­niz­ing, pre­serv­ing, mak­ing records
acces­si­ble. The detailed specifics would be on how to han­dle and man­age video, tapes,
com­put­er disks and oth­er audio visu­al elec­tron­ic media. 

Financial management for local authorities course

This course pro­vides finan­cial and book­keep­ing per­son­nel, admin­is­tra­tors, gov­ern­ment
offi­cials and legal prac­ti­tion­ers with a bet­ter under­stand­ing of finan­cial man­age­ment. The
pro­gramme explores the com­plex chal­lenges of finan­cial man­age­ment decision‐making
process­es and deals with issues such as bud­get­ing; cash‐flow pro­jec­tions; cost ben­e­fit
analy­sis; finan­cial state­ments with respect to bal­ance sheets; income and expen­di­ture
state­ments; assets reg­is­ter; ratio analy­sis; busi­ness invest­ment; financ­ing deci­sions; cur­rent
asset man­age­ment; div­i­dend and div­i­dend pol­i­cy.